08:30 REGISTRATION OPENS, TEA & COFFEE SERVED
09:00 CHAIR’S OPENING REMARKS
09:10 OPENING REMARKS FROM THE BARBICAN
09:15 THE CHIEF MARKETING OFFICER
Hear from a CMO on why events are included in their corporate marketing strategy and what is expected of an agency in order to deliver success for the business. In this session, Rich Wilson will talk through how Relative Insight uses data to drive decision making and how events and subsequently event agencies have become a very important part of his business strategy. He will cover how sales and brand recognition are key objectives; where his priorities lie in these business-critical areas; and how he measures success.
Rich Wilson, CMO at Relative Insight
09:40 PANEL DISCUSSION: EVENT SAFETY - WHO ARE YOU RESPONSIBLE FOR?
Recent criminal attacks have shown the importance of proper event safety and security planning, and the value of effective emergency response. Sporting events, festivals, conferences, and exhibitions, by their very nature attract crowds and may also become targets for crimes such as theft, robbery, assault, harassment and terrorism. During this discussion, understand the correct measures for event safety and risk management and how to prepare for emergencies/crisis management?
Christina Gilbert, Head of Operations, Small Planet Group
Dave Greaves, Managing Director, Make Happen
Ben Hoeksma, Account Director, BCD Meetings and Events
10:10 NETWORKING BREAK
10:30 PRE ARRANGED 1-1 MEETINGS/HUDDLES
12:10 PANEL DISCUSSION: EVENT TECH 3.0
The rise of technology is something we cannot ignore, but to what lengths should we be pushing for more tools and technology delivered at our events? How do we push it to the next level and ensure that we are not losing that human touch with our audiences? In this discussion, we will talk about: Using tools to add value to events without losing human touch; fresh technology ideas such as facial recognition; chatbots; live streaming; and disruptive technology such as AI, VR, AR.
Alexander Bright, Managing Director, Audience
James Maclay, Managing Director, AOK Events
Rob Brazier, Director, Rapier Group
12:40 INCENTIVE TRAVEL: BUILDING LEGACY WITH CSR
Incorporating CSR into an incentive travel program is becoming more and more popular as it helps strengthen bonds among your employees, gives back to the communities and destinations you visit and creates truly authentic experiences. Elliott Grant, Director of Incentives at Top Banana, will talk about how to build corporate legacy by including CSR activities in your incentive itinerary.
Elliott Grant, Director of Incentives, Top Banana
13:00 LUNCH AND NETWORKING BREAK
13:50 PRE ARRANGED 1-1 MEETINGS/HUDDLES
15:30 NETWORKING BREAK
15:50 PRE ARRANGED 1-1 MEETINGS/HUDDLES
17:05 C&IT Award Winner
Hear from a C&IT Award winner on what it takes to deliver a ground breaking event! Rapport, The People Activation Agency have smashed the charts in the last couple of years in award winning events, in this session find out what their top strategies are and how you can also achieve best in class.
Abigail Humayun, Co-founder, Rapport: The People Activation Agency
Ellie-May Pennington, Client and Activation Lead, Rapport: The People Activation Agency
17:30 END OF DAY ONE
19:00 DRINKS RECEPTION FOLLOWED BY GALA DINNER AT ONE MARYLEBONE
09:45 OPENING REMARKS
10:00 EXCLUSIVE SNEAK PEEK: C&IT STATE OF THE INDUSTRY REPORT
C&IT surveyed and interviewed around 150 UK event agencies and corporate event planners to create its annual snapshot on the issues of the moment. In this session, we’re giving you a sneak preview of the C&IT State of the Industry Report, providing analysis on trends and challenges in the UK events industry.
Calum Di Lieto, Editor, C&IT Magazine
10:20 NETWORKING BREAK
10:40 PRE ARRANGED 1-1 MEETINGS/HUDDLES
12:20 PANEL DISCUSSION: RECRUITING AGENCY TALENT
Recruitment/talent acquisition is one of the top challenges in the MICE industry according to event agencies, and this continues to cause headaches for employers year on year. In this panel, panelists will talk about staff retention, motivation and the challenges facing the events industry when it comes to recruiting the right talent.
Pamela Benitez, Head of Events, Paragon
Rob Roffey, Managing Director, Hampton Medical Conferences Ltd
Ben Cole, Head of Event Development, Inside Track
Tracy Lavin, CEO & Creative Event Designer, Tracy Lavin Events
13:00 CHAIR CLOSING REMARKS
13:10 LUNCH & DEPARTURE